Cancellation policy

Apartments UA Cancellation Policy

Apartments UA applies standardized cancellation rules aligned with the operating principles of international accommodation distribution channels.

When developing and applying these rules, the requirements and practices of leading global OTA platforms — including Booking.com, Airbnb, Expedia, Agoda, and other connected booking channels — are taken into account. This ensures a unified and transparent approach to cancellation conditions for both guests and property owners.

Specific cancellation terms are indicated at the time of booking and apply according to the selected accommodation option and its established conditions.

Flexible

• If a booking is cancelled more than 14 days before the check-in date, the guest will receive a 100% refund of the amount paid.
• If a booking is cancelled between 14 and 7 days before the check-in date, the guest will receive a 50% refund of the amount paid.
• If a booking is cancelled less than 7 days before the check-in date, or in the event of a no-show, no refund will be provided.

Moderate

• If a booking is cancelled more than 30 days before the check-in date, the guest will receive a 100% refund of the amount paid.
• If a booking is cancelled between 30 and 14 days before the check-in date, the guest will receive a 50% refund of the amount paid.
• If a booking is cancelled less than 14 days before the check-in date, or in the event of a no-show, no refund will be provided.

Strict

• If a booking is cancelled more than 60 days before the check-in date, the guest will receive a 100% refund of the amount paid.
• If a booking is cancelled between 60 and 30 days before the check-in date, the guest will receive a 50% refund of the amount paid.
• If a booking is cancelled less than 30 days before the check-in date, or in the event of a no-show, no refund will be provided.

Non-refundable

• No refund will be provided for any cancellation, except in cases required by applicable law or the rules of the booking platform. This policy is not supported by all distribution channels; in such cases, the Strict cancellation policy may apply

Additional Informati

1. In rare cases, a property may become unavailable after a booking has been confirmed or on the day of check-in due to circumstances beyond the control of the parties, such as accidents, power or water outages, damage to the property, unplanned repair or maintenance work in the building, or other similar circumstances. In such cases, the property owner may offer the guest alternative accommodation at a price equivalent to the originally agreed price. If necessary, Apartments UA may also assist the guest in finding an alternative option.
2. If the guest does not agree to any of the alternatives offered, Apartments UA shall not be responsible for any additional expenses incurred by the guest that exceed the amount originally paid for the booking.
3. If alternative accommodation cannot be provided, the guest will receive a full refund of the amount paid.
4. If, after check-in and payment, the guest leaves the property before the end of the booked stay or does not use part of the booked nights, those unused nights will be considered cancelled and will be subject to the applicable Cancellation Policy.
5. In individual cases, and with the mutual agreement of the guest and the property owner, the above terms may be modified.
6. Please note that in certain situations, the guest and the property owner may resolve individual matters directly between themselves without the involvement of Apartments UA, including with regard to waiving or modifying the terms of the applicable Cancellation Policy.