Please read this Privacy Policy carefully. It explains what personal data Apartments UA may collect, the purposes for which it is used, who it may be shared with, and what rights users have.
By using the Website features that involve providing personal data, the user confirms that they have read this Privacy Policy. Where processing requires the user's consent, such consent is requested separately.
If you do not agree with the provisions of this Privacy Policy, please do not provide personal data and do not use Website features for which such information is required.
1. General Provisions
This Privacy Policy describes how the Apartments UA website — hereinafter referred to as the “Website” — collects, uses, stores and transfers users' personal data.
The Policy applies to information provided by the user when using the Website, completing forms, submitting requests, subscribing to notifications, creating an account, contacting support, or interacting with listings and other Website materials.
By using the Website, the user confirms that they have read this Privacy Policy. If the user does not agree with the rules described herein, they should stop using Website features that require the processing of personal data.
Separate rules regarding the use of cookies and similar technologies are set out in the Cookie Policy.
2. What Data We May Collect
We process only the personal data necessary for the operation of the Website, processing user requests and providing the requested services.
2.1. Data Provided by the User
Depending on the Website features used, the user may provide:
- first and last name;
- phone number;
- email address;
- data required to create and use an account;
- the content of a message, request or inquiry;
- parameters of the property of interest;
- information about the desired region, rental period, purchase or other search criteria;
- information provided by the user in their profile or feedback form;
- information about consent to receive notifications and marketing communications.
The user independently decides what information to provide. However, failure to provide mandatory data may prevent us from processing a request, creating an account or providing access to certain Website features.
2.2. Technical Data
When visiting the Website, technical information necessary for its operation and security may be collected automatically, including:
- IP address;
- browser type and version;
- device type and operating system;
- browser language and regional settings;
- date and time of the visit;
- the address of the page from which the user accessed the Website;
- pages visited and interactions with their elements;
- information about errors and technical failures;
- identifiers of cookies and similar technologies.
The amount of such information depends on the browser and device settings and the cookie preferences selected by the user.
2.3. Data Obtained from Other Persons
We may receive information from property owners, real estate agencies, technical contractors, providers of analytics and communication services, as well as other persons, where necessary to process a request or operate a relevant Website feature.
We do not request or seek to collect special categories of personal data unless required by law or directly provided by the user on their own initiative.
3. Purposes of Data Use
Personal data may be used for the following purposes:
- providing access to the Website and its features;
- creating, maintaining and protecting an account;
- processing user requests, inquiries and messages;
- selecting and providing information about real estate properties;
- contacting the user regarding a submitted request or inquiry;
- forwarding a request to the selected property owner, landlord, agent or other partner involved in processing the request;
- sending notifications about properties or changes to search criteria;
- providing technical support;
- improving the structure, content and functionality of the Website;
- analyzing the technical operation and traffic of the Website;
- preventing fraud, abuse and security breaches;
- enforcing the terms of use of the Website;
- complying with legal requirements and responding to lawful requests from government authorities;
- protecting the rights and legitimate interests of Apartments UA, users and other persons.
We do not use personal data for purposes incompatible with those communicated to the user, except where such use is permitted or required by law.
4. Processing Requests and Sharing Data with Partners
If a user submits a request regarding a real estate property, their data may be shared with persons necessary to process that request. Such persons may include:
- the property owner or representative;
- the landlord;
- a real estate agent or agency;
- a company servicing the relevant property;
- a technical or communications contractor assisting with message delivery or arranging contact.
The data shared may include the user's name, phone number, email address, the content of the inquiry and information about the user's requirements regarding the property.
The data is shared so that the recipient can respond to the request, provide information about the property or contact the user regarding the matter specified in the inquiry.
A partner receiving the user's data may process it as an independent data controller in accordance with its own rules and applicable legal requirements. Users are encouraged to review the privacy documents of such a partner where available.
If data is used for subsequent marketing offers, such use is carried out only where the necessary consent or another lawful basis exists.
5. Legal Bases for Processing
Depending on the purpose of processing, personal data may be processed on the following legal bases:
- fulfilling the user's request or providing the requested service;
- performing a contract or taking steps at the user's request before entering into a contract;
- complying with legal requirements;
- protecting the Website, users and the rights of Apartments UA;
- the user's consent, where required for the relevant purpose.
Consent may be required, in particular, for marketing communications, optional analytics technologies, advertising cookies and certain types of data sharing with third parties.
The user may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
6. Marketing Communications
We may send users news, property notifications, recommendations and other marketing communications only where the necessary consent or another lawful basis provided by applicable law exists.
Marketing communications may be sent by email, SMS, telephone or other available communication channels.
The user may opt out of marketing communications:
- by using the unsubscribe link included in the message;
- by changing notification settings in their account, where such functionality is available;
- by submitting a request through an available communication channel on the Website.
Opting out of marketing communications does not prevent the sending of technical notifications necessary for account operation, request processing or Website security.
7. Cookies and Analytics
The Website uses cookies and similar technologies to ensure the operation of core features, save preferences, analyze traffic and, where applicable, display advertising.
Necessary cookies may be used for the operation of the Website. Optional cookie categories are used in accordance with the user's selected preferences and applicable legal requirements.
Detailed information about cookie categories, their purposes, third-party services and methods of managing them is provided in the Cookie Policy.
8. Who May Receive the Data
Access to personal data may be provided only to the extent necessary for the relevant purpose. Recipients may include:
- employees and authorized representatives of Apartments UA;
- owners and representatives of real estate properties;
- real estate agencies and agents;
- hosting, technical support and information security providers;
- email, SMS and other communication services;
- analytics providers and Website management tools;
- contractors involved in processing user requests;
- professional advisers, including legal and accounting professionals;
- government authorities and other persons where disclosure is required by law or necessary to protect rights and security.
We do not sell users' personal data. Data may be shared with third parties for their own marketing purposes only where the necessary consent or another lawful basis exists.
9. International Data Transfers
Some providers of technical, communication or analytics services may process data outside the user's country.
In such cases, we take reasonable measures to ensure an appropriate level of data protection and use transfer mechanisms required by applicable law, where necessary.
The specific scope of international data transfers depends on the services and infrastructure used on the Website.
10. Data Retention
We retain personal data only for as long as necessary for the purposes of processing, fulfilling obligations, resolving disputes, ensuring security and complying with legal requirements.
Once data is no longer required to be retained, it is deleted, anonymized or otherwise protected unless further retention is required by law or necessary to protect legitimate interests.
The retention period depends on the type of data, the purpose for which it is used, the nature of the interaction with the user and applicable data retention requirements.
11. Data Security
We apply reasonable technical and organizational measures to protect personal data against loss, unauthorized access, alteration, disclosure or destruction.
Access to personal data is granted only to persons and contractors who need it to perform their respective duties. Such persons are required to comply with confidentiality and security requirements.
Despite the measures taken, the transmission of information over the internet cannot be guaranteed to be completely secure. Users provide data over the internet with this risk in mind.
12. User Rights
Depending on applicable law, the user may have the right to:
- obtain information about whether their personal data is being processed;
- request access to their data;
- correct inaccurate or incomplete data;
- request deletion of data where there are no legal grounds for further processing;
- request restriction of processing;
- object to processing where provided by law;
- withdraw previously provided consent;
- receive data provided by them in a portable format, where applicable;
- opt out of marketing communications;
- lodge a complaint with a competent data protection authority.
To exercise their rights, the user may submit a request through the feedback form, email or another communication channel specified on the Website. To protect against unauthorized access, we may ask the requester to verify their identity.
We process such requests within the period established by applicable law. In certain cases, a request may be refused or fulfilled only partially if permitted by law, for example to protect another person's rights, preserve evidence or comply with mandatory requirements.
13. Data of Minors
The Website is not intended to knowingly collect personal data from children without the involvement and consent of their legal representative where such consent is required by law.
If a user believes that a minor has provided personal data without the necessary legal basis, they may report this through an available communication channel on the Website. After verification, we will take reasonable measures to delete such information if its further retention is not required by law.
14. Automated Decision-Making and Profiling
We may use technical tools to analyze user interests, customize Website content and generate recommendations regarding real estate properties.
Such tools should not be used to make decisions that have legal or similarly significant effects on the user solely on the basis of automated processing, unless otherwise expressly permitted by applicable law and disclosed to the user.
15. Links to Third-Party Websites
The Website may contain links to websites, services and pages operated by third parties. We do not control their content, data processing practices or privacy settings.
When accessing a third-party resource, the user is responsible for reviewing its privacy policy and terms of use.
16. Changes to the Policy
We may amend this Privacy Policy if the Website's features, services used, data processing practices or legal requirements change.
The new version is published on this page. If changes materially affect the user's rights or require new consent, we will provide the user with an appropriate notice or an opportunity to provide consent again through the applicable method.
17. Final Provisions
This Privacy Policy applies together with the Terms of Use and the Cookie Policy.
If any provision of this Policy is found to be invalid or unenforceable, this will not affect the validity of the remaining provisions.
For questions related to the processing of personal data, users may use the feedback form, email or another communication channel published on the Website.
